A furious mum alleges that her family's life was put in danger during their holiday in Lanzarote when the ceiling of their hotel room collapsed while they were asleep. Linsey Rees, who was on vacation with her mother and two children, was jolted awake by a 'massive crash' at 3am on March 31, 2025.

The 44 year old was horrified to find that the 'concrete' ceiling of their four-star hotel room had caved in, wreaking havoc in the bathroom. Images and video clips reveal large pieces of the roof scattered across the shower, sink and floor, with exposed light bulb wires dangling perilously.

Linsey expressed relief that her 74 year old mother Denise Taylor and her two children Lucas Adams and Nevarah Littlefair, aged 15 and nine respectively, were not in the bathroom when the incident occurred. She fears that what was supposed to be a birthday trip abroad for Lucas could have ended tragically, with her loved ones 'coming home in a box' if the ceiling had fallen on them.

In a state of panic, the mother of two rushed to the reception where she claims she was given a new room and offered complimentary cocktails, which she declined. Linsey, a full-time carer for Lucas, expressed her disgust at receiving only a £100 voucher from On The Beach, the company she booked the 'holiday from hell' with. However, following contact from journalists, they offered her a full refund of £1,250 and an additional £100 voucher, reports Teesside Live.

She is now cautioning other holidaymakers to avoid the 'dreadful' Lanzarote hotel and has even persuaded a friend to cancel her upcoming trip there. Linsey, hailing from Darlington, Durham, commented: "It's advertised as a four-star hotel but it certainly wasn't. It was a holiday from hell. At 3am all we heard was a big crash then my son came running into the bedroom and said 'mum look at the bathroom'.

The whole ceiling had come completely down. I was in shock and half asleep. Me and my son went over to the reception where I explained what happened but the receptionist said 'can I come and see?' because I think she thought it (had only come down) a little bit. She walked in and said 'wow, I've never seen anything like this'. She moved us three doors down but my mum stayed awake and she didn't dare go back to sleep.

"We only took our bags with passports because our main concern was just to get out of there because if those lights had snapped we would've got electrocuted. All this stuff in the bathroom was smashed but I couldn't get in to see what could be salvaged. "I know my mum's mirror broke, there were bottles of perfume smashed and the toothbrushes were covered in concrete. They didn't even offer us a complimentary toothbrush.

"My kids were scarred from the experience and they wouldn't go in the new room's shower just in case. It was concrete that dropped so someone could've been killed if that had happened while we were in the shower or while we had gone to the toilet."

The mum claims she was not told why the ceiling had collapsed and grew 'irate' when they offered her hotel freebies and a late check-out as an apology. Linsey said: "The receptionist kept offering us free drinks, free Wi-Fi and they tried to give me cocktails but I said 'I don't drink'. "She said she could give me a late check out and I did get irate and said I wouldn't take the late checkout but if they gave me a flight home now, I'd take that.

Once I got home, reality hit me.

"My children and mother could've been coming home in a box and that's not a nice thing to think. On The Beach only offered me a £100 voucher and it doesn't begin to makeup for things. I think it's absolutely disgusting. If they offered me a free holiday there, I'd say definitely not. I'd never, ever step foot there again."

The parent is now warning others to 'stay away' from the hotel to avoid experiencing the same ordeal. Linsey warned: "Stay away from this hotel because It's just falling apart. It was horrendous. One of my friends messaged me and she said 'we've just paid £4,000 to go there in the new year' but I told her to get her money back because I wouldn't pay four Euros, never mind four grand."

An On The Beach spokesperson responded: "We are sorry to hear about the Rees' experience and understand how upsetting it must have been. We are urgently investigating this with the hotel. The initial support provided to Ms Lees did not meet our high standards or expectations and for that we are very sorry. "We have spoken with Ms Rees and she has accepted a full hotel refund with a further goodwill gesture for the inconvenience caused." The hotel has yet to comment on the matter.